Refund Policy
SoulMatch sells automated digital relationship assessments with paid unlock (five-day trial and day-six charge). This policy explains when refunds are available. By purchasing, you agree to this policy together with our Terms of Use.
What you purchase
Paid unlock uses two charges shown at checkout: a trial charge for the first five days of access, then a one-time charge on day six for the full seven-chapter decision framework unless you cancel during the trial window from your profile.
Before you pay, you can review trial and day-six amounts on the pricing page. Valid promo codes may unlock the full display at no charge.
Eligible refunds
If you paid for the full report and it has not yet been generated or delivered, you may request a refund within 30 days of purchase.
Contact support@gotosoulmatch.com with the email address you used to register. Include your purchase date if known.
We process approved refunds through the same payment method used at checkout, subject to our payment processor's timelines.
Non-refundable situations
Once the full report has been generated and made available to you (on the site and/or by email), the purchase is considered fulfilled. Refunds are generally not available except where required by applicable law.
Promo-code unlocks at $0 are not refundable.
We do not refund because you disagree with the report content, relationship outcomes, or subjective expectations. Reports are personal insight tools, not guaranteed outcomes.
Technical issues
If you were charged but did not receive access due to a technical error, contact us promptly. We will restore access or issue a full refund.
Duplicate charges will be refunded in full after verification.
Chargebacks
Please contact us before initiating a chargeback. We respond quickly to legitimate issues and can often resolve them faster than a dispute.
If a chargeback is filed after successful digital delivery, we may provide delivery logs and email records to the payment processor.
Consumer rights
Nothing in this policy limits mandatory rights under the laws of your country or state (including EU/UK digital content rules where applicable). Where law requires a different remedy, that law applies.
Refund requests
Email us at support@gotosoulmatch.com