Frequently Asked Questions
Quick answers about SoulMatch. For legal terms see Terms of Use, Refund Policy, and Disclaimer.
What is SoulMatch?
SoulMatch delivers automated, personalized digital compatibility reports. You answer questions about yourself and a partner (or ex), and receive a written report by email and on our website.
Is this numerology?
Internally, we use a Kabbalistic numerology model based on birth dates. Your report is written in everyday language — we do not show numbers or mystic jargon to customers.
Is a human reading my answers?
No. Reports are generated automatically by software and AI. No counselor reviews your submission before delivery.
Does SoulMatch guarantee we will stay together or get back together?
No. We do not guarantee any relationship outcome. Reports offer reflection and clarity, not predictions or promises.
Is this therapy or professional advice?
No. SoulMatch is not therapy, medical, legal, or financial advice. Seek qualified help for those needs.
What do I get for free?
After the questionnaire, you receive a free quick compatibility preview by email. The full in-depth report requires a one-time purchase (or valid promo code during pilot).
How much does the full report cost?
Regular price is $49 USD (or equivalent in your currency). Promotional price may be $29 USD during launch periods. Exact price is shown on the pricing page before you pay.
When do I receive the full report after payment?
Immediately. Delivery is automated. You get on-site access and an email with your link.
Can I get a refund?
If the full report has not been generated yet, you may request a refund within 30 days. After delivery, the purchase is considered fulfilled except where law requires otherwise. See our Refund Policy.
Do you store my data?
We store what is needed to generate your report and authenticate your account. We do not sell personal data. See Privacy Policy.
How do I contact support?
Email support@gotosoulmatch.com. We typically respond within 2 business days.